M.D. Bitner: search on Z-Library

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1

Service Blueprinting: A Practical Technique for Service Innovation

Mary Jo Bitner, Amy L. Ostrom and Felicia N. Morgan

Journal:

California Management Review

Year:

2008

Language:

english

File:

PDF, 253 KB

english, 2008

2

Servicescapes: The Impact of Physical Surroundings on Customers and Employees

Journal:

Journal of Marketing

Year:

1992

Language:

english

File:

PDF, 545 KB

english, 1992

3

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree and Mary Jo Bitner

Journal:

Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 3.15 MB

english, 2000

4

Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

Bitner, Mary Jo

Journal:

Journal of Marketing

Year:

1990

Language:

english

File:

PDF, 649 KB

english, 1990

5

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Bitner, Mary Jo, Booms, Bernard H., Tetreault, Mary Stanfield

Journal:

Journal of Marketing

Year:

1990

Language:

english

File:

PDF, 483 KB

english, 1990

6

Servicescapes: The Impact of Physical Surroundings on Customers and Employees

Bitner, Mary Jo

Journal:

Journal of Marketing

Year:

1992

Language:

english

File:

PDF, 1.87 MB

english, 1992

7

Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning

Sirianni, Nancy J., Bitner, Mary Jo, Brown, Stephen W., Mandel, Naomi

Journal:

Journal of Marketing

Year:

2013

Language:

english

File:

PDF, 189 KB

english, 2013

8

Critical Service Encounters: The Employee's Viewpoint

Mary Jo Bitner, Bernard H. Booms and Lois A. Mohr

Journal:

Journal of Marketing

Year:

1994

Language:

english

File:

PDF, 497 KB

english, 1994

9

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Meuter, Matthew L., Ostrom, Amy L., Roundtree, Robert I., Bitner, Mary Jo

Journal:

Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 143 KB

english, 2000

10

Frontline employee motivation to participate in service innovation implementation

Susan Cadwallader, Cheryl Burke Jarvis, Mary Jo Bitner, Amy L. Ostrom

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 397 KB

english, 2010

11

Use of kidnapping and extortion as a tool for financing terrorism: the case of the PKK

Koseli, Mutlu, Ekici, Niyazi, Eren, Murat Erkan, Bitner, Christopher

Journal:

Behavioral Sciences of Terrorism and Political Aggression

Year:

2020

Language:

english

File:

PDF, 1.50 MB

english, 2020

12

Building service relationships: It’s all about promises

Journal:

Journal of the Academy of Marketing Science

Year:

1995

Language:

english

File:

PDF, 840 KB

english, 1995

13

Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Meuter, Matthew L., Bitner, Mary Jo, Ostrom, Amy L., Brown, Stephen W.

Journal:

Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 177 KB

english, 2005

14

Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth

Mende, Martin, Bolton, Ruth N, Bitner, Mary Jo

Journal:

Journal of Marketing Research

Year:

2013

Language:

english

File:

PDF, 306 KB

english, 2013

15

Introduction to the second special issue services marketing: Perspectives on service excellence

Journal:

Journal of Retailing

Year:

1997

Language:

english

File:

PDF, 297 KB

english, 1997

16

Backtrack programming techniques

Bitner, James R., Reingold, Edward M.

Journal:

Communications of the ACM

Year:

1975

Language:

english

File:

PDF, 554 KB

english, 1975

17

Paul’s ‘Spirit of Adoption’ in its Roman Imperial Context. By Robert Brian Lewis

Bitner, Bradley J

Journal:

The Journal of Theological Studies

Year:

2017

Language:

english

File:

PDF, 64 KB

english, 2017

18

Tracking the evolution of the services marketing literature

Raymond P. Fisk, Stephen W. Brown, Mary Jo Bitner

Journal:

Journal of Retailing

Year:

1993

Language:

english

File:

PDF, 2.08 MB

english, 1993

19

The service imperative

Mary Jo Bitner, Stephen W. Brown

Journal:

Business Horizons

Year:

2008

Language:

english

File:

PDF, 148 KB

english, 2008

20

Frontline employee motivation to participate in service innovation implementation

Susan Cadwallader, Cheryl Burke Jarvis, Mary Jo Bitner, Amy L. Ostrom

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 46 KB

english, 2010

21

Strontium isotope geochemistry of modern and ancient archives: tracer of secular change in ocean chemistry

Zaky, Amir, Brand, Uwe U., Buhl, Dieter, Blamey, Nigel, Bitner, Aleksandra, Logan, Alan, Gaspard, Daniele, Popov, Alexander

Journal:

Canadian Journal of Earth Sciences

Year:

2018

Language:

english

File:

PDF, 4.88 MB

english, 2018

22

Implementing successful self-service technologies.

Bitner, Mary Jo, Ostrom, Amy L., Meuter, Matthew L.

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 6.38 MB

english, 2002

23

Reaching the breaking point: a dynamic process theory of business-to-business customer defection

Hollmann, Thomas, Jarvis, Cheryl Burke, Bitner, Mary Jo

Journal:

Journal of the Academy of Marketing Science

Year:

2015

Language:

english

File:

PDF, 744 KB

english, 2015

24

Relational benefits in services industries: The customer’s perspective

Kevin P. Gwinner, Dwayne D. Gremler, Mary Jo Bitner

Journal:

Journal of the Academy of Marketing Science

Year:

1998

Language:

english

File:

PDF, 1.49 MB

english, 1998

25

Climate change and safe design of ship structures

Bitner-Gregersen, Elzbieta M., Vanem, Erik, Gramstad, Odin, Hørte, Torfinn, Aarnes, Ole Johan, Reistad, Magnar, Breivik, Øyvind, Magnusson, Anne Karin, Natvig, Bent

Journal:

Ocean Engineering

Year:

2018

Language:

english

File:

PDF, 2.71 MB

english, 2018

26

The Development and Emergence of Services Marketing Thought

Brown, Stephen W., Fisk, Raymond P., Jo Bitner, Mary

Journal:

International Journal of Service Industry Management

Year:

1994

Language:

english

File:

PDF, 266 KB

english, 1994

27

Services: Enhancing Effectiveness || Implementing Successful Self-Service Technologies [and Executive Commentary]

Mary Jo Bitner, Amy L. Ostrom, Matthew L. Meuter and J. Anthony Clancy

Journal:

The Academy of Management Executive (1993-2005)

Year:

2002

Language:

english

File:

PDF, 2.53 MB

english, 2002

28

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom and Stephen W. Brown

Journal:

Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 2.91 MB

english, 2005

29

Customer contributions and roles in service delivery

Jo Bitner, Mary, Faranda, William T., Hubbert, Amy R., Zeithaml, Valarie A.

Journal:

International Journal of Service Industry Management

Year:

1997

Language:

english

File:

PDF, 317 KB

english, 1997

30

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Bitner, Mary Jo, Booms, Bernard H., Tetreault, Mary Stanfield

Journal:

Journal of Marketing

Year:

1990

Language:

english

File:

PDF, 1.74 MB

english, 1990

31

Moving Forward and Making a Difference: Research Priorities for the Science of Service

Ostrom, A. L., Bitner, M. J., Brown, S. W., Burkhard, K. A., Goul, M., Smith-Daniels, V., Demirkan, H., Rabinovich, E.

Journal:

Journal of Service Research

Year:

2010

Language:

english

File:

PDF, 683 KB

english, 2010

32

Marketing Services by Managing the Environment

Booms, B. H., Bitner, M. J.

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1982

Language:

english

File:

PDF, 3.26 MB

english, 1982

33

Critical Service Encounters: The Employee's Viewpoint

Bitner, Mary Jo, Booms, Bernard H., Mohr, Lois A.

Journal:

Journal of Marketing

Year:

1994

Language:

english

File:

PDF, 1.62 MB

english, 1994

34

Formal operational reasoning modes: Predictors of critical thinking abilities and grades assigned by teachers in science and mathematics for students in grades nine through twelve

Betty L. Bitner

Journal:

Journal of Research in Science Teaching

Year:

1991

Language:

english

File:

PDF, 613 KB

english, 1991

35

Congenital hearing loss

Korver, Anna M. H., Smith, Richard J. H., Van Camp, Guy, Schleiss, Mark R., Bitner-Glindzicz, Maria A. K., Lustig, Lawrence R., Usami, Shin-ichi, Boudewyns, An N.

Journal:

Nature Reviews Disease Primers

Year:

2017

Language:

english

File:

PDF, 1.52 MB

english, 2017

36

Technology infusion in service encounters

Mary Jo Bitner, Stephen W. Brown, Matthew L. Meuter

Journal:

Journal of the Academy of Marketing Science

Year:

2000

Language:

english

File:

PDF, 1.28 MB

english, 2000

37

The influence of technology anxiety on consumer use and experiences with self-service technologies

Matthew L Meuter, Amy L Ostrom, Mary Jo Bitner, Robert Roundtree

Journal:

Journal of Business Research

Year:

2003

Language:

english

File:

PDF, 166 KB

english, 2003

38

Customer positivity and participation in services: an empirical test in a health care context

Gallan, Andrew S., Jarvis, Cheryl Burke, Brown, Stephen W., Bitner, Mary Jo

Journal:

Journal of the Academy of Marketing Science

Year:

2013

Language:

english

File:

PDF, 359 KB

english, 2013

39

Amphilochios Papathomas, Juristische Begriffe im ersten Korintherbrief des Paulus: Eine semantisch-lexikalische Untersuchung auf der Basis der zeitgenössischen griechischen Papyri.

Bitner, Bradley J.

Journal:

Novum Testamentum

Year:

2013

Language:

english

File:

PDF, 352 KB

english, 2013

40

Service Research

Bitner, Mary Jo

Journal:

Journal of Service Research

Year:

2017

Language:

english

File:

PDF, 87 KB

english, 2017

41

Trends in Travel and Tourism Marketing : The Changing Structure of Distribution Channels

Bitner, M. J., Booms, B. H.

Journal:

Journal of Travel Research

Year:

1982

Language:

english

File:

PDF, 556 KB

english, 1982

42

New management tools for the successful tourism manager

Bernard H. Booms, Mary J. Bitner

Journal:

Annals of Tourism Research

Year:

1980

Language:

english

File:

PDF, 763 KB

english, 1980

43

Bathonian (Middle Jurassic) crinoids of the Hidas Valley (Mecsek Mountains, S Hungary) and their biogeographic significance

KonieczyÅski, Krystian, Pisera, Andrzej, Bitner, Maria Aleksandra, GalÃ¡cz, Andras

Journal:

Swiss Journal of Geosciences

Year:

2013

Language:

english

File:

PDF, 566 KB

english, 2013

44

Heuristics That Dynamically Organize Data Structures

Bitner, James R.

Journal:

SIAM Journal on Computing

Year:

1979

Language:

english

File:

PDF, 2.87 MB

english, 1979

45

COOKING UP MATHEMATICS IN THE KINDERGARTEN

Elizabeth Partridge, Sue Austin, Elizabeth Wadlington and Joe Bitner

Journal:

Teaching Children Mathematics

Year:

1996

Language:

english

File:

PDF, 2.53 MB

english, 1996

46

[ASME ASME 2018 37th International Conference on Ocean, Offshore and Arctic Engineering - Madrid, Spain (Sunday 17 June 2018)] Volume 7B: Ocean Engineering - Uncertainty of Environmental Contours due to Sampling Variability

Gramstad, Odin, Vanem, Erik, Bitner-Gregersen, Elzbieta

Year:

2018

Language:

english

File:

PDF, 2.33 MB

english, 2018

47

Time perspective, emotional intelligence and discounting of delayed awards

Stolarski, M., Bitner, J., Zimbardo, P. G.

Journal:

Year:

2011

Language:

english

File:

PDF, 168 KB

english, 2011

48

A new combination of conditional environmental distributions

Horn, Jan-Tore, Bitner-Gregersen, Elzbieta, Krokstad, Jørgen R., Leira, Bernt J., Amdahl, Jørgen

Journal:

Applied Ocean Research

Year:

2018

Language:

english

File:

PDF, 3.45 MB

english, 2018

49

Sequential sampling method using Gaussian process regression for estimating extreme structural response

Gramstad, Odin, Agrell, Christian, Bitner-Gregersen, Elzbieta, Guo, Bingjie, Ruth, Eivind, Vanem, Erik

Journal:

Marine Structures

Year:

2020

File:

PDF, 1.24 MB

2020

50

Nonsurgical treatment of actively bleeding internal hemorrhoids with a novel endoscopic device (with video)

Kantsevoy, Sergey V., Bitner, Marianne

Journal:

Gastrointestinal Endoscopy

Year:

2013

Language:

english

File:

PDF, 1018 KB

english, 2013

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